Case Study
Streamlining infrastructure through accessible asset management data
Newark, Ohio
Challenge
Since 1999, the City of Newark, Ohio, has proactively managed and maintained its utility infrastructure utilizing asset management and GIS software. The City needed a solution to make their asset management data accessible using GIS as the gateway.
Solution
Etch served as the developer and GIS Consultant for Newark. Etch created geoAsset, which serves as the enterprise utility management system that consists of water, sanitary, and storm infrastructure. geoAsset utilizes ArcGIS Server web-based technology to integrate information stored and maintained in an existing work order management software (Lucity) and an existing utility billing system (Eden). Customer service and other utility staff use this application on a daily basis to analyze and track customer complaints, create work orders, and route field crews.
Outcome
The city utilizes geoAsset to communicate across departments, field crews, and the public. This enables all users to view the same information seamless across multiple divisions throughout the city. By linking GIS infrastructure, complaints, and work order maintenance, the city has modified common operating procedures so that they are more efficient and cost effective. This application is still in use today with updates utilizing new GIS technology.
Learn more about Etch’s GIS Planning Services
Program planning and implementation
Strategic planning for government and private sectors, including facilitation of multi-departmental entities needing to manage, update and disseminate GIS data
Custom built applications
Open source and proprietary software solutions for integration of multiple systems
Asset management
Asset management that maintains and tracks infrastructure, from data collection to integration with work order management software